I pre-ordered an item, why has it not shipped yet? Why does my local record store already have this title?

While it might be disappointing to hear, ordering a record or another item as a pre-order does not mean that you will be one of the first people to have it. Pre-orders should be considered as a guarantee you will receive an item (especially in case of limited editions), a chance to purchase a special package / bundle or additional items not available for regular retail or simply showing support to the label or artist.

Depending on where you live and how long it might take for parcels to arrive, you might receive your order days or even weeks after the release date – it is not always in our control.
Another thing is that we often receive the stock from the label or distributor on the same day they are starting to ship their wholesale/distributor orders. So on rare occasions we might receive stock on the same day that your local brick and mortar store received it. This is also not always in our control.

Please note that all the shipping dates given on the product page while you place your order are always only estimates. Although our priority is always to ensure quickest possible shipping and delivery to our customers, production delays may happen (especially on vinyl orders) and the physical items might be shipped even a few weeks or even months in the worst cases after the planned date – by placing the order you accept this risk.

If the order you’ve made includes a few items, this order will be shipped in one parcel after the last pre-order item is available. If in the meantime you decide to split your order, please inform us about it via e-mail and we will issue an invoice for the second shipping charge and send you a partial order after the additional charges are covered.